Contact Center SOFTWARE As Service (SAS).
The New IPCOMtact is a turn key omnichannel solution for contact centers of all sizes.
It’s hosted at GOOGLE CLOUD PLATAFORM (GCP) Data center with 99.99% uptime. With The New IPCOMtact technology your productivity will increase using a unique business model optimization process, allowing a flowless information processing offering the opportunity to connect your agents by interchange all critical information into a single system. The software improves data sharing between representatives decreasing the time transferring or searching for data.
- No Capex investment in hardware or software.
- Variable cost, pay as you go.
- Fast implementation.
- Automatic updates functionalities included in the price.
- 24x7x365 remote support.
CALLING FEATURES TELECOMMUNICATION
- SIP TRUNKS- Voice Over IP Protocol.
- Social Networks.
- SMS Bulk.
- 1800 Service or DID.
- Codecs G729 and G711.
- We develop VOIP software to interconnect with your own CRM.
- Record voice and screen to improve monitoring.
- Automatic Speech Recognition using Artificial Intelligence (AI) to process better the information.
- Graphic IVR to easy design and implementation.
- Graphic User Interface.
- Best User Experience (UX).
- Predictive, progressive and preview dialing.
- Inbound and outbound functionalities.
- Virtual agents.
- Speech analytics to evaluate and respond on real time over your quality monitoring.
- Full integrated scripting.